Partner Portal: New Support Improvements
From September 19th we made it easy for you to access and request support from the menu inside the portal.
Also, you can easily follow the progress of your ticket from the "My Activity" page.
You will need a portal user for each member of your organization you wish to be able to submit a support request to Boyum.
IMPORTANT NOTE: Please ensure all your support users are created in the Portal before October 10th and have access to the portal. If the new user you're creating is already existing in the Boyum Help Center, make sure that the e-mail address used for the newly created Portal user matches that. If you need to change your e-mail address in the Help Center, please check this article.
Note that you decide which permissions you want the users to have.
From October 10th, the old support form will be deactivated.
We will continue to enhance the portal with new features and capabilities to keep improving and simplifying the way we partner. For any comments or questions, feel free to reach out to your Channel Manager.
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