Introduction
Everlife-CPC Diagnostics Pvt. Ltd., part of the Everlife Group, is a leading provider of medical devices and laboratory equipment across India, Sri Lanka, and Bangladesh. With over three decades of experience in the diagnostics industry, CPC Diagnostics has built a reputation for quality and trust. To further improve operational efficiency and customer experience, the company partnered with BPAS to implement Boyum IT’s B1 Usability Package (B1UP) and B1 Print & Delivery (B1P&D).
The Challenge
CPC Diagnostics faced a growing administrative burden in its Accounts Receivable (AR) and Customer Communication processes.
The AR department had to manually send out customer statements and ledgers every week, and keeping external communications consistent with over 2,000 customers and partners was a major challenge. These manual, time-consuming tasks led to delays and reduced visibility in customer-facing operations.
The Solution
The company implemented B1UP and B1P&D to automate its AR distribution and enhance communication with customers and suppliers.
Now, customers, distributors, and sales teams receive real-time updates without manual intervention, and monthly outstanding statements and ledgers are automatically generated and sent on schedule.
The scheduling functionality has become an integral part of their daily operations, ensuring smoother coordination across teams.
The Results
With Boyum’s solutions, CPC Diagnostics achieved a 90% improvement in customer communication and significantly boosted operational efficiency. An automated mailing system now manages all AR operations, including invoicing, reducing manual workload and errors. These improvements have increased customer satisfaction, strengthened loyalty, and empowered CPC Diagnostics to maintain its leadership position in the diagnostics industry.
“The investment in Boyum IT’s B1UP was the right choice. We’ve seen improved operational efficiency and increased customer satisfaction substantially. BPAS provided well-thought-out implementation and support. We strongly recommend BPAS for Boyum IT solution implementations.”
— Ashwin Kailasnath, Head – Digital Transformation, CPC Diagnostics Pvt. Ltd.
